Delivery Policy

Peoples ships to verified trade accounts across the United Kingdom mainland, Northern Ireland, the Channel Islands, the Isle of Man and the Scottish Highlands and Islands.

Deliveries are made to the registered business address held on your trade account. We do not deliver to PO boxes, residential addresses unconnected to a registered business, or addresses outside the United Kingdom.

Standard lead time is 3 to 5 business days from the point your order is confirmed and payment has cleared.

• Orders placed before 13:00 on a business day are typically processed the same day
• Orders placed after 13:00, on weekends, or on UK public holidays are processed the next business day
• Lead time excludes weekends and UK bank holidays
• Larger or split orders may take an additional 1–2 business days where stock is fulfilled across multiple sites

We aim to keep estimated dispatch dates accurate at all times. If a delay is anticipated on your specific order, we will notify you by email at the address registered on your account.

All deliveries are made by DPD. Once your order has been collected by the carrier, you will receive a dispatch confirmation email containing your DPD tracking number and a one-hour delivery window on the day of delivery.

DPD will attempt delivery during normal business hours. If you are unable to receive the parcel, you can use DPD's "in-flight" options to:

• Reschedule the delivery to a different business day
• Re-route the parcel to a DPD Pickup point
• Authorise a safe-place delivery at the registered business address

A signature is required on receipt for all orders. Where DPD is unable to obtain a signature after their standard attempts, the parcel will be returned to our depot and may incur a redelivery fee.

Delivery charges are calculated at checkout based on the order weight, value and delivery address. The total delivery charge is shown clearly before you confirm payment.

Surcharges may apply for the Scottish Highlands and Islands, Northern Ireland, the Channel Islands and the Isle of Man. Where a surcharge applies, it is shown alongside the standard delivery charge at checkout.

When your delivery arrives, please:

• Inspect the outer packaging for visible damage before signing
• If packaging is visibly damaged, sign for the parcel as "damaged" with DPD or refuse the delivery
• Open and check the contents within 48 hours of receipt
• Report any shortages, damage, or wrong items to us within 48 hours of receipt — see our Returns & Refunds Policy

If your delivery is delayed beyond the expected lead time, has not arrived, or has arrived damaged, contact us as soon as possible.

• Delay or non-arrival: contact us if your delivery is more than 2 business days past the estimated date
• Damaged on arrival: report within 48 hours, with photographs of the outer packaging and the affected goods
• Shortages or wrong items: report within 48 hours so we can verify against the dispatch record

We will work directly with DPD to resolve carrier-side issues and will keep you informed throughout. Resolution typically falls under our Returns & Refunds Policy.

For all delivery enquiries, please contact our trade support team: