Introduction
This Privacy Policy explains how Peoples Group Ltd ("Peoples", "we", "us", "our") collects, uses, and protects your personal data when you use the Peoples platform ("Platform").
We are committed to protecting your privacy and handling your data in accordance with UK data protection laws, including the UK GDPR.
Information We Collect
- Name
- Email address
- Phone number
- Billing and delivery address
- Login credentials
- Account activity and preferences
- Order history
- Order details and contents
- Payment confirmations
- Purchase behaviour and patterns
- IP address
- Device and browser type
- Usage data — how you interact with the Platform
How We Use Your Data
We use your data to:
- Process and manage your orders
- Communicate with you about your account or orders
- Provide customer support
- Improve our Platform and services
- Prevent fraud or misuse
- Comply with our legal obligations
Payments
Payments are processed via third-party providers (e.g. GoCardless or similar). We do not store full payment details such as bank account numbers or card details. All payment data is handled securely by the payment provider in accordance with their own data practices.
For more information on how GoCardless handles your data, please refer to GoCardless's own Privacy Policy on their website.
Sharing Your Information
To fulfil your orders, we share necessary information with the relevant supplier, including your name, delivery address, and order details.
We may share data with trusted third parties who support the operation of the Platform, including payment processing providers, hosting and infrastructure providers, and analytics tools. These parties are only permitted to process your data in accordance with our instructions.
We may disclose your data where required to do so by law, regulation, or court order, or to protect the rights, property, or safety of Peoples, our users, or others.
Data Retention
We retain your personal data only for as long as is necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data held by us
- Request correction of inaccurate or incomplete data
- Request deletion of your data ("right to be forgotten")
- Object to certain types of processing
- Request portability of your data in a common format
To exercise any of these rights, please contact us using the details in Section 12.
Data Security
We take reasonable technical and organisational steps to protect your personal data against unauthorised access, loss, or misuse. These measures include secure servers, encryption where appropriate, and restricted internal access to personal data.
However, no system is entirely secure and we cannot guarantee absolute security of data transmitted over the internet.
Cookies
We may use cookies and similar technologies to ensure the Platform functions correctly, remember user preferences, improve performance, and analyse usage patterns. You will be asked to consent to non-essential cookies when you first visit the Platform.
You can manage or withdraw cookie consent at any time through your browser settings or via our cookie banner. For full details, please see our Cookie Policy.
Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read the privacy policy of any third-party site you visit.
Changes to This Policy
We may update this Privacy Policy at any time. Any changes will be posted on the Platform. Continued use of the Platform following an update constitutes your acceptance of the revised policy.
Contact
If you have any questions, requests, or concerns relating to your personal data:
By using Peoples, you acknowledge that your personal data may be processed as described in this policy in order to provide the Platform, fulfil orders, and facilitate transactions between buyers and suppliers.